Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.
During high-volume periods or unforeseen circumstances, processing may be slightly delayed. We appreciate your patience and will do our best to keep you informed.
Estimated Delivery Times
- Netherlands & Belgium: 8-15 business days after dispatch
- Other EU countries: 8-15 business days
- UK & rest of Europe: 8-15 business days
During high-volume periods or unforeseen circumstances, delivery times may be slightly delayed. We appreciate your patience and will do our best to keep you informed.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. We may occasionally offer free shipping promotions.
Tracking
You will receive a tracking number via email as soon as your order ships. Please allow up to 24 hours for tracking to update.
Delivery Issues
We are not responsible for delays caused by couriers or customs. If an incorrect shipping address is provided, we are not liable for lost or undelivered packages.
Returns & Shipping Costs
Please note that return shipping costs must be covered by the customer. Items sent back to us without first requesting a return will not be accepted.
Contact Information
LUMENORA operated by JA Health LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Company Number: 16431991